Chairman’s Corner
Elliott’s Chairman’s Corner features brief commentary about performance / outcome contracting and thought leadership. It is a storehouse of concepts, writings, and references to what’s most important to achieving the outcomes each organization desires when outsourcing specific services.
How to Implement Performance-Based Contracting for Janitorial Services
Best practices for the outsourcing process
The Efficacy of Disinfection
This white paper attempts to answer key questions about the efficacy of disinfection, health risks, and the alternative disinfection solutions available today.
The "OIC" Rule
Vince explains why following the "Only Item Condition" rule when recording cleaning defects is a good way to improve a cleaning system.
The Training Myth
How should training for cleaners be conducted? The "traditional" approach might not be best.
The Best Outsourcing Practices
Vince describes 15 "best practices" for selecting a cleaning contractor.
Performance-Based Outsourcing
How does performance-based outsourcing benefit all parties involved, and how would it be implemented?
Price vs. Quality – The “Fractured Banana”
Is it a surprise that buyers can pay a variety of prices for what seems to be the same service specification? The truth is, we can pay a variety of prices for almost anything.
The Right Price
Buyers often see a Low Price as the “Gold Star,” signifying their success– and rightly so, in some cases. But how do you know whether the low price is also the “right” price?
The "Fractured Banana": A Price-Quality Curve for Services
Explanation of the price elasticity of cleaning services
The Falling Sky and the NLRB Ruling on Co-Employment
A recent NLRB ruling regarding the definition of joint-employment status suggests that task-based contracts for janitorial services may pose additional legal risk for buyers.
The Dirty Dozen and Your Image
List of 12 most common high-touch points
Ethics and Dirty Toilets
Are dirty toilets to blame for questionable behavior by building occupants?